— his 35 years in fixed ops, Bob Cawley has heard his share of advice. He has been told about new gadgets, the latest and greatest processes and bold "out-of-the-box thinking." To it all, Cawley says, ...

As reported by The Wall Street Journal Tuesday (March 7), 74% of consumers have encountered an issue with a product or service over the past year. This is according to the Arizona State University ...

Responsiveness is crucial for customer retention and shows customers they are a priority. Authenticity in customer interactions enhances the customer experience, with personal engagement often ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

I’ve been speaking to quite a few companies recently and many of them are undertaking change programmes looking at getting the basics right. Fixing those pipeline and broader customer service issues ...

As Black Friday approaches, local fashion and lifestyle business AbashRock General Trading highlights some of the practical ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...

When recommending an eyelash serum, what is important is not a clever sales pitch, but the ability to clearly communicate ...