Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

For decades, service has been relegated to the end of the customer lifecycle. It was reactive, transitional, transactional, and traditional. A “fix something that’s gone wrong” function, stuck at the ...

A couple of months back, the DSL at my house fizzled over a weekend, with service sporadic to none. On a Sunday, I called Verizon tech support, and the customer service technician walked me through ...

Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company. Wanting to find a fast and easy solution to their problem, they land ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Will AI Replace Customer Service Agents?Question #2: What Will the Customer Service Agent Role Look Like in the Future?Question #3: When Should a Human Handle Customer Service Instead of AI?Question ...

Customer service has been tricky for companies whose services rely on third parties and gig workers. In these cases, the companies don’t control — and can’t manage the quality of — the delivery of ...

Organizations strive to keep customer service a top priority. In the best scenario, impeccable customer service can significantly improve an organization's growth and revenue potential. Unfortunately, ...

RHB Bank today announced the successful rollout of its new enterprise Customer Relationship Management (CRM) platform powered by BUSINESSNEXT, marking a significant milestone in the Group's efforts to ...

Most people (62%) can’t rely on a single financial institution for all their needs in banking and are looking for more than one provider. Read that again: three out of five people are looking for more ...