Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

CX leaders need a framework for building a business case for customer success management. To that end, my colleague Sarah Musto and I recently published a report called The Business Case For Customer ...

Every summer as a kid, my family went on a trip. Before we left, my dad would unfold his paper map, and show us the route; pointing out long stretches of highway driving, back-road shortcuts, and ...

On any given day, VMware connects with its hundreds of thousands of customers in a multitude of ways. Touchpoints include direct interactions via customer-facing employees, product dashboards, and ...

With the launch of a reimagined customer success program, software company VMware is seeking to improve experiences and make it easier for clients to achieve positive business outcomes. VMware has a ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Model N, Inc. (NYSE: MODN), the leading provider of cloud revenue management solutions for the pharmaceutical, medical device, high tech, manufacturing and ...

In my January 10 piece, If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach, I issued a call for other winning examples. I some very ...

SAN JOSE, Calif. & STIRLING, Scotland--(BUSINESS WIRE)--Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution ...

VANCOUVER, British Columbia, August 26, 2025 (Newswire.com) - Today, ScalePad releases Lifecycle Manager X, a powerful new module that evolves Lifecycle Manager into the first-ever Customer Success ...

CAMBRIDGE, Mass., March 14, 2017 /PRNewswire/ — QuickBase Inc., a leading low-code application development platform provider, today launched its new centralized Customer Success Program to help ...

The customer journey doesn't end with the sale of a product or service. A successful post-sale experience with a product or service wouldn't be possible without customer relationship managers, also ...

Yext expands service and support portfolio to accelerate customer results NEW YORK--(BUSINESS WIRE)--Yext (NYSE: YEXT), the leading digital presence platform for multi-location brands, today announced ...