Problem-solving in many university IT departments can feel like a game of Whack-a-Mole--rushing to address random incidents with no time to investigate the bigger picture. Kriss Dinkins knows exactly ...
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. A business process is an ...
Toyota's recent quality issues highlight the importance of viewing problems as opportunities. By embracing abnormality management, tracking problems with tools like Performance Boards and A3 forms, ...
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