Opinions expressed by Digital Journal contributors are their own. In the current business landscape, strong customer service is a key differentiator for companies striving to build lasting ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. It’s no secret that artificial intelligence (AI) has been leading ...

Zego reports that customers prefer a balanced approach to service, favoring digital for efficiency and human interactions for ...

Ford and Lincoln dealers are getting a new AI tool that helps manage customer interactions, which results in less time spent ...

With 25+ SQF-certified, FDA-registered facilities and 94% customer retention, Source says cultural fluency and judgment help ...

Sunderland-based CCTV specialist, Hadrian Technology, have teamed up with Durham’s renowned Bells fish restaurant and takeaway to create a unique customer service solution. Table monitoring to improve ...

Rochester Gas and Electric and New York State Electric & Gas have rolled out new technology designed to analyze customer ...

The restaurant chain is betting that a human touch can still outperform the industry's biggest trend.

For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration’s website. Online portals are not an option for her 83-year-old sister, however, ...

BitRaser, a provider of certified data erasure and diagnostics software, was awarded Frost & Sullivan's 2026 Global Customer Value Leadership Recognition for Data Erasure for Used Electronics. The ...